Position Purpose:

The Account Manager is responsible for maintaining and developing existing customers through high levels of service in order to expand and strengthen the relationship. The Account Manager is a member of the sales team and is responsible for customer planning and administration, monitoring, and optimizing the revenue potential and operational performance of their branch’s accounts.

The Account Manager maintains Stericycle policies, standards, and practices both within and outside their assigned territory and ensures adherence to Stericycle’s Vision, Mission and Values.

Key Job Activities:

Maintains and develops existing customers by being the subject matter expert in order to optimize the quality of service, business growth, and customer satisfaction. Actively identifies opportunities to introduce additional services, thereby increasing the revenue opportunity within each customer’s business portfolio. Liaises with customers to understand their requirements with respect to products and services that the business’s currently offers or is planning to offer.

Maintains a high-profile presence in the market by conducting client care visits; turning a sales relationship into a long-term partnership. Proactively conducts strategic account re-views with all assigned customers on a regular basis in order to review service needs and usage trends. Handles and responds to all customer problems and inquiries expediently and in the best interest of both the customer and Shred-it. 

Formulates strategies to retain customers where revenue may be decreasing by using “out of the box” type thinking. Partner with the Operations team on retention, customer issues and concerns. Debrief on any service issues with SM, Operations Manager, and CSRs, as required. 

Completes standard weekly and quarterly reports along with any ad hoc reporting re-quests. Participates in all sales and other training provided by Stericycle/Shred-It. Participates in special projects and promotional campaigns under the direction of the District Sales Manager/Director of Sales. 

Maintains a responsible approach to all security and safety matters related to Shred-it operations, following the company’s policies and procedures at all times and bringing the manager's attention to any areas of concern.