This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives- where your purpose accelerates our mission.

Your Role at Baxter

The Senior Manager of Sustaining and Upgrades Engineering leads the execution of hardware and software improvements across Baxter Hillrom devices installed in the field. The person will sustain product software deployment e.g., software patches and or upgrades to enhance or mitigate cybersecurity-related concerns, software license expiration, and other product updates. This position will directly lead and manage a team of engineers and people leaders. Products associated with this position will include but not be limited to ExactaMix, ABACUS, DoseEdge, NurseCall, and other products as assigned.

What you'll be doing

• Lead and develop multiple front-line managers and engineers in the upgrade engineering and sustaining software deployment processes.
• Partner with internal stakeholders such as R&D, PMO and other engineering teams to determine the execution strategy for upgrades & other product enhancements including training to new releases, execution, planning and forecasting activity.
• Develop and implement departmental procedures and policies.
• Develop operating budgets and capacity plans for the sustaining engineering operations teams
• Assist and may lead troubleshooting efforts with our customer base. Troubleshooting needs may occur after hours including weekends and holidays.
• Travel to customer sites, customer experience centers to understand the environment in which our products operate.
• Effectively communicate complex issues in a simple manner to Executives (internal & external)
• Lead field action efforts related to upgrades as necessary
• Lead and own the technical customer experience related to sustaining engineering deployment operations
• Provide ongoing communications across both Baxter & customers
• Resolve issues and risks related for the upgrade engineering team and customers
• Works collaboratively with the customer and other Baxter team members to meet objectives, milestones and project timelines. Adheres to all training and installation procedures to provide a consistent customer experience.
• Partner with upgrade PMO to maintains schedules for upgrades, software deployment, training, shipping, & of

What you'll bring

• Proven experience operating in clinical environments e.g.,pharmacy, critical care, alternate sites of care with varying levels of clinicians.
• Strong collaboration and cross-functional interpersonal skills as this position consistently partners with R&D, project managers, and customers.
• Ability to exercise independent judgment and rely heavily on critical thinking skills.
• Must be able to understand and identify issues quickly and be able to predict needs and trends.
• Strong project leadership skills with ability to manage multiple projects, establish processes and handle competing interests.
• Must have excellent oral and written communication skills as well as e
• Must have good computer skills with a working knowledge of MS Operating Systems and the MS Office Suite of Applications.
• Ability to travel up to 25% domestically with a potential for international travel
• Bachelor's Degree or equivalent preferred in a technical field e.g., computer science, engineering is preferred
• 5+ years experience in software, networking, and/or medical device hardware
• Certifications such as CompTIA Network+, CCNA (or higher),CompTIA Security+, CompTIA, Linux+, CompTIA ITF, CompTIA A+, Certified Kubernetes Administrator, or LPI Linux Essentials preferred
• Knowledgeable in technologies such as the below
  • SQL/Scripting/Reporting Engines/Analytics (SAS Crystal, etc.)
  • Networking (TCP/IP, Routing, Switching, Security)
  • Enterprise level hardware (Server/Client OS, SANS, RAID)
  • Middleware (Rhapsody, Cloverleaf, Mirth etc.)
  • Microsoft Windows
  • Linux, Kubernetes
  • Wireless - Enterprise level/managed networks
  • Advanced understanding of Microsoft Windows platforms, SQL, IIS server and other networked systems.
  • Advanced understanding of deploying and supporting Linux based platforms (Kubernetes) and associated networked systems.
  • Detailed knowledge of common network protocols/architecture (TCP/IP, IP routing, OSI model, VLAN, etc), client/server networking environments and standard processes, managed switches, VOIP, and network security.
  • Basic VoIP and/or PBX telephony knowledge and basic configuration experience. Experience configuring, setting up, and debugging Windows and Linux based systems

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $136,000 to $187,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.
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The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the here and let us know the nature of your request along with your contact information.

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