The Vice President of National Builder Accounts is accountable for developing and delivering new and fresh strategies that drive satisfaction and profitable growth for customer relationships assigned as strategically important. This position is responsible for developing strategies that combine customer-driven long-term thinking with near-term revenue and EBITDA goals. Success in this position requires a deep understanding that collaboration is key to growing any business, especially in a complex and competitive industry. This position reports directly to the Senior Vice President of Sales for the companies Aperture Solutions - US business unit.

This position positively contributes to our company's culture by:

• Fostering an environment, including ways of working and behaviors, which is congruent with our mission, values, and success model
• Facilitating organization-wide cohesion and keeping all functions aligned with the vision to be a premier company and deliver optimum customer experiences that, in turn, will support and drive revenue and earnings growth
• Ensuring voice of the customer (VoC) and customer data are incorporated as a path to customer centricity
• Redefining organizational metrics that reflect the entire customer journey to deliver experiences that create loyalty, profitable growth, and advocacy

This position positively contributes to the company's leadership by:

• Actively serving on the sales leadership team and being involved in the highest level of decision making
• Investing significant effort on talent offense and aligning selection and development of sales teams to mindsets and skillsets important to the future of our business, both from a direct report and dot line reporting perspective
• Ensuring everyone is working against the right priorities, receiving coaching and feedback to promote performance, and experiencing exciting opportunities for growth
• Serving as a role model and champion for employee engagement

Primary accountabilities for this position include:

• Represents a range of company products and services to the assigned customer while leading the customer account planning cycle and ensuring assigned customers' needs and expectations are met by the company
• Develops trust relationships with a portfolio of major customers to ensure they do not turn to competition
• Serves as the link of communication between key customers and internal teams
• Resolves any issues and problems faced by customers and deal with complaints to maintain trust
• Plays an integral part in generating new sales that will turn into long-lasting relationships
• Prepares regular reports of progress and forecasts to internal and external stakeholdersusing key account metrics
• Leverages and maintains productive, professional relationships with key functions and employees in the assigned customer account
• Coordinates the involvement of company employees, including support, service, and management resources, to meet account performance objectives and customers' expectations
• Meets assigned targets for strategic objectives in an assigned account
• Proactively leads a joint company- strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three - year period
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis
• Leads solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel
• Coordinates all contract renewal activity for assigned accounts
• Maintains high customer satisfaction ratings that meet company standards

• Bachelor's degree required; MBA or advanced degree in appropriate discipline preferred
• Minimum of 12 years of sales and/or marketing leadership experience; with at least 5 years working with high volume, strategic customers
• Minimum of 8 years of experience leading sales, marketing, or business development teams

Our teams are at the heart of our purpose to positively contribute to the communities where welive, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.

Medical, dental, vision benefits starting day 1 + 401k and PTO. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full-time is defined as regularly working 30+ hours per week.)