Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

Job Description:

SUMMARY OF POSITION

Serves as the first point of contact for individuals with substance use disorders entering residential treatment. Sets the tone for the intake process; responsible for the process running efficiently. Completes client intake paperwork including capturing demographic, insurance and other pertinent information and entering it into the electronic health record. Provides a welcoming environment and warm handoff to clinical and nursing staff. Responsible for the organization and accuracy of bed management. Accountable for answering the facility phone and routing calls.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Builds the initial client relationship and confidence in the residential program with every prospective client interaction.
• Addresses all clinic and client calls related to intake processes or center-provided services in a courteous, professional manner. Checks health screens and completes COVID tests for new arrivals.
• Responsible for all admission/discharge paperwork including admissions packet, Centerstone Health Center packet, releases of information, inventorying client items, managing client funds, client mail, copies, certificates, making copies.
• Maintains the accuracy of bed management. Ensures client's room is clean, organized and prepared properly for new admission.
• Answers phones, manages the fax machine, indexes, scans, inventories all facility supplies and manages ordering, manages the census and opens charts.
• Communicates with Admission Coordinators about admissions and discharges and ensures an accurate census. Notifies Clinical and Utilization Management staff when an authorization is needed prior to service delivery.
• Uses good judgment to discern what issues may be urgent and need a manager's or director's attention immediately.
• Keeps updated records and detailed documentation of client interactions, concerns, and complaints in an electronic medical record, phones, faxing, indexing, scanning, supply ordering, managing the census and opening charts.
• Transport clients to appointments as requested.

• Effectively communicate via written, verbal, in person and virtual methods.
• Skilled in customer service techniques.
• Knowledge of electronic medical records and inventory tracking.

Education Level

High School Diploma or GED required.

Years of Experience

• One to three years administrative experience preferred.
• Experience working with individuals in a behavior health setting preferred.

Required Certification/Licensure

N/A

Task Percentage of Time/Frequency

Standing - 20%

Sitting - 80%

Squatting - occasional

Driving - occasional

Kneeling - occasional

Lifting - occasional

Bending - occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Entry Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.

Our approach to diversity is simple-it's about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.